- Who are your team – can we meet them?
Absolutely! We love to visit our clients and meet face-to-face. Wherever possible, we’ll arrange regular group sessions that put your dedicated D2MS agents in the same room as your in-house team.
A core part of our service is becoming an extension of your brand and company culture, so that we represent you fully when speaking with customers.
- Will the staff on my campaign be used for other companies?
No – each client gets a dedicated resource of brand ambassadors and telephone agents. Part of the success of our campaigns rests on providing a team which lives and breaths your brand for the duration.
- How does D2MS ensure quality customer interactions?
We have dedicated training and quality control teams to ensure the highest quality interactions between our staff and your customers. Training and re-training to maintain standards is a constant at D2MS, ensuring every agent feels confident and delivers results.
- How much does it cost to run a campaign with D2MS?
D2MS work with clients to design a cost effective campaign aimed at achieving your business KPIs. Our rates are competitive and enable significant ROI. We deliver on an agreed budget, so get in touch and we can discuss your needs.
- How long does it take to get a campaign set up?
We work efficiently to understand the needs and objectives of each client – so whilst timeframes vary with the scale of the campaign, we understand the importance of moving at pace. The time we spend on preparing and getting to know a brand always pays dividends.
Omni-channel marketing is carefully timed to match the cycle of annual events.
- How soon will we see results from our campaign?
On day 1. Once the stage is set, our team actions a strategy en-masse and with an exceptional rate of work.
Working for D2MS
- What is it like to work at D2MS?
You can read what reviews from our agents here. We strive to provide a safe, fun and friendly environment for all of our teams. The work offers exciting opportunities to integrate with amazing brands and become a core part of their sales force.
- How do I apply to be an agent?
We’re always interested in hearing from aspiring telephone agents and brand ambassadors – contact us to start your journey.
- How will I be paid?
D2MS pays both hourly and through commission. All our team are employed, with a stable income, with the added benefit of uncapped earning potential.
We also run incentive programs throughout the year with generous prizes – think an all expenses paid trip to New York, as won by two of our team members in our most recent competition.